FAQ

✦ We Are Here For You ✦

Frequently Asked
Questions

Everything you need to know about our candles, orders and the love we put into every pour.

Orders & Shipping

All orders are processed and shipped within 2 to 3 business days. Once your order ships you will receive a tracking number by email so you can follow it all the way to your door.

Please note that personalized inscription orders require an additional 2 to 3 business days on top of standard processing time. If you need your order by a specific date please plan accordingly or reach out to us and we will do our best to accommodate you.

Yes! We offer free shipping on all orders over $60.

We begin processing orders quickly so please contact us as soon as possible if you need to make a change. Reach out to us at our contact page and we will do our best to help before your order ships.

At this time we ship within the United States only. We are working on expanding internationally and will announce when that becomes available. Subscribe to our emails to be the first to know.

Our Candles

Our candles are made with coconut apricot wax and phthalate free fragrance oils in recyclable glass jars. Clean and eco-friendly.

Our candles have a 50 plus hour burn time when cared for properly. Please refer to the candle care instructions on the bottom of the jar for best results.

The first burn is everything. Allow the wax to melt all the way to the edge of the jar on your first burn — this prevents tunneling and ensures an even burn every time after.

Always trim your wick to one quarter inch before lighting. Burn for no more than 4 hours at a time. Keep away from drafts, children and pets. Never leave a burning candle unattended.

We use premium fragrance oils in our candles. While our candles are not specifically formulated as pet safe, we recommend burning any scented candle in a well ventilated space and keeping candles out of reach of all pets and children. When in doubt consult your vet.

Personalization

Yes! We offer custom inscriptions scripted in gold on the back of the jar. You can add a name, a date, a monogram or a personal message that means everything. Simply add your inscription details at checkout.

Returns & Refunds

All sales are final. We do not accept returns or exchanges. However if your order arrives damaged please take a photo and contact us through our contact page right away and we will make it right.

We are so sorry to hear that. Please take a photo of the damaged item and contact us through our contact page right away. We will send a replacement immediately at no cost to you.

Wholesale & Gifting

Yes! We partner with retailers, boutiques, spas, realtors and corporate gifting programs. Visit our wholesale page or contact us directly to learn more about pricing and minimum order quantities.

✦ Still Have Questions ✦

We would love to hear from you.

Our team is here and happy to help. Reach out and we will get back to you as soon as possible.

Contact Us